Complaints
This course will provide delegates with the theoretical knowledge needed to understand the principles of complaints within a health and social care settings and the implications associated.
Description
Complaints is an online course suitable for all healthcare professionals. This online learning will explain what complaints are, effectively identify the principles of complaints, teach AHP how to understand the types of complaints and causes and demonstrate awareness to carry out a complaints procedure or guide client / service users. There will be protected time for any questions and further development that participants may require.
This course covers handling complaints in health and social care settings.
If patients or service users are unhappy with the care or treatment they have received, they have the right to:
- Make a complaint
- Have that complaint investigated
- Be given a full and prompt reply
Learning Outcomes
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An introduction to the critical principles of complaints handling
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Why it is important to handle complaints effectively
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Defining a complaint
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Steps for handling complaints
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How to handle patient/service user complaints
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Critical steps to handling complaints successfully
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How to handle patient feedback
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What happens if the complainant is unhappy?
Course Duration
2 Hours
Price
£25
Suitable for
Healthcare Professionals
Location
Online